10 ICT consumer trends for 2013

TRENDAFRiCA January 11, 2013

Ericsson ConsumerLab has identified the hottest consumer trends for 2013 and beyond. For more than 15 years, ConsumerLab has conducted research into people’s values, behaviour and ways of using ICT products and services.

Michael Björn, head of research at ConsumerLab, says: “Our global research program is based on annual interviews with over 100 000 individuals in more than 40 countries and 15 megacities. Over the years we have amassed a huge database of consumer trend data – and we see that the pace of change is currently more rapid than ever…”

1.   Cloud reliance reshapes device needs

More than 50% of tablet users and well above 40% of smartphone users in USA, Japan, Australia and Sweden appreciate the improved simplicity of having the same apps and data seamlessly available through the cloud on multiple devices.

2. Computing for a scattered mind

From desktops, files and folders to flat surfaces, apps and cloud services, consumers are increasingly turning their backs on a computing paradigm for the focused mind. Tasks are handled at the spur of the moment – as we stand in a shopping line or talk to someone at a café. Purchase intent is higher for tablets compared to desktop PCs, and for smartphones compared to laptops.

3.   Bring your own broadband to work

57% of smartphone users use their personal smartphone subscriptions at work. In order to remain in the loop, people bring their own smartphones with their personal smartphone subscriptions to work. Personal smartphones are increasingly being used for work, to send emails, plan business trips, find locations and more.

4.   City-dwellers go relentlessly mobile

By relentlessly accessing the internet always and everywhere, consumers are now an unstoppable force, making the internet truly mobile. Total smartphone subscriptions will reach 3.3 billion by 2018 and mobile network coverage is one of the most important drivers of satisfaction for city life.

5.   Personal social security networks.

As a result of economic turbulence, trust in traditional structures and authorities is decreasing and consumers increasingly trust their personal communities. Personal networks online serve as a safety net and social media is shaping up to be a serious contender to the traditional job agency.


6.   Women drive smartphone market

New figures clearly show that women drive mass market smartphone adoption: 97% of female smartphone owners use SMS; 77% send/receive photos; 59% use social networking; 24% check in at locations and 17% redeem coupons. Men are lower in these areas.

7.   Cities become hubs for social creativity

City centre dwellers have significantly more friends online than people in suburban areas: 12% of people that live in cities say that the main reason for using social networks is to connect and exchange ideas with others, making it the third most common reason for social networking, after staying up-to-date with friends and keeping them updated.

8.   In-line shopping

32% of smartphone users already shop with smartphones and they now start to combine in-store and online shopping aspects. They want to see products, get information and make price comparisons, and get purchases immediately without having to queue up at the cash register.

9.   TV goes social

62% use social media while watching video and TV – and 42% of this subgroup discuss things they currently watch on a weekly basis. Over 30% are more likely to pay for content watched in social contexts. The majority of video and TV consumption on mobile devices takes place in the home.

10.  Learning in transformation

Learning is transformed through both internal and external forces: Young people bring their personal technology experience into the classroom, driving a bottom-up pressure for change. Simultaneously, governments and institutions look for new ICT solutions in order to be more efficient. Connectivity changes the outlook for children on a global scale. In India, around 30 million of 69 million urban children aged 9 to 18 years own mobile phones.


Source: Ericsson ConsumerLab

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